FAQS
Below FAQ are some common concerns of our clients before purchasing the theme,
if you have other questions, please just send it to
jinsasa@outlook.com
Pre-Sales Questions
The main difference lies in the thickness and purity of the gold layer. 18k gold plating typically has a higher purity of gold than 14k, resulting in a slightly richer color and a more luxurious finish. However, both offer excellent durability, but 18k plating may provide a slightly longer-lasting gold tone.
Most of our products are made of gold-plated brass or stainless steel. For detailed material information on specific items, you can check the product description page via the specific product link.
Yes, we ship packages worldwide. For details on our shipping policy and delivery times, please refer to the relevant information, or contact us directly for further assistance.
No. The pice you see on the product lsting and he speciied shipping fee are what you pay. There are no hidden charges. However, it should be noted that you need to bear the customs clearance fees and taxes for the package on your own after it arrives in the destination country.
Like all gold-plated items, our products will eventually show some signs of wear. However, we use a thicker gold plating than most on the market, which helps to extend the lifespan and maintain the color for a longer period. With proper care, you can enjoy your gold-plated pieces for a long time.
After Sale Questions
The delivery time depends on your country, as well as factors like customs clearance, weather conditions, holidays, and local postal delays. We strive to ensure a smooth shipping experience, but external factors may occasionally cause delays. If you have any concerns about your order, feel free to contact us for assistance.
Our earrings feature S925 silver posts, which are slightly softer than other metals. While this makes them perfect for sensitive ears, they can occasionally bend during shipping. Don’t worry—simply adjust the post by gently using your fingers to straighten it.
Avoid exposure to harsh chemicals: Remove jewelry before using cleaning products, perfumes, or lotions.
Store properly: Keep your jewelry in a dry, cool place, preferably in a jewelry box or pouch to avoid scratches.
Clean gently: Use a soft cloth to clean your jewelry after wear to remove oils and dirt.
Remove during physical activities: Take off jewelry during exercise, swimming, or any activities that could cause it to become damaged.
NO, For hygiene reasons, all earring products are non-returnable and non-exchangeable. We appreciate your understanding. If you have other questions about your order, please feel free to contact us.
To save your time and reach our support quickly, please follow below steps:
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com
Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes. You can turn on/off the animation in the Setting page.
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
The theme package includes theme source, Photoshop design files, sample data and manual guide.
That is not a problem. You just need to modify the width/height ratio in theme settings.
Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.
Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Yes, it does. Please check it out here to see how it works: https://sneake-demo.myshopify.com/products/sample-proin-de-corper-nulla-dan-melementum-1?variant=10214763888684
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